Weekly dose for SaaS entrepreneurs

In a market with many vendors offering similar services, what sets a SaaS company apart?
It could be great customer service! This is true for any business, though maybe SaaS companies, since managing one code-base are better poised to spend time in building long term relationships with their customers.
Netflix, just showed an awesome example of great [...]

With SaaS, customer truly is the king again. SaaS is a recurring revenue model and hence the vendor needs to make sure that the software, features, support, server etc. is running smoothly from month to month. The vendor is judged on a day to day basis. Each interaction with the customer is crucial and the [...]