I came across this interesting discussion happening on LinkedIn about how SaaS vendors can measure whether their customer service is successful or not?
One metric mentioned is that every user of your service is a potential user needing support.
So if a small amount of your users are actually asking for support and this ratio of users [...]
Interesting to hear that Jive Software has avoided SaaS and have gone to offer a Private/Public Cloud for their Jive Express software (read here).
A Private cloud could be a good sell to enterprises whose primary concern is about ’security’ and ‘privacy’ but that does not mean that larger companies will not use SaaS. In fact, [...]
Another good article on how cloud computing will change business. I think there is some overlap between SaaS and Cloud but overall, businesses are going to be consuming software through the Internet - whether its in sales, product development, marketing, communication, collaboration or support.
This is a good article that shows how Indian consumers, businesses and entrepreneurs are starting to use SaaS when kick-starting their business. SaaS’s low cost, ease of use and scalability makes adoption easy and hassle-free.
Just took a look at the searches for SaaS on Digg and Google. Very clearly both are increasing year to year…Digg Search
Google Search
